If you have a support agreement with Silicon Studio, you can contact the Enlighten support team for assistance.

Report a bug

When you report a bug to the support team, please try to provide as much information as you can, including:

• the version numbers of Enlighten and Unreal Engine the bug affects (eg Enlighten 4.01 and UE5.00.1)
• clear step-by-step instructions to reproduce the bug (screenshots and videos are helpful)
• a (cut-down) copy of and data and code to reproduce the bug, if necessary
• if the bug involves a crash or error message: a copy of the call stack, the full error message and any related log output
• if the bug involves incorrect or broken lighting: a screenshot of the incorrect result and a description of the expected result